In one of my previous blogs I wrote about the ‘Process Maturity Framework”. (Appendix H pg 263 from the V3 ITIL Service Design Book)
To refresh our memories, I have included a description of each aspect of Level 1 in the Process Maturity Framework, with its associated risks: Vision and Steering: Minimal funds and resources with little activity
This gives you a detailed review of the ITSM Process Maturity Framework (PMF). -- Originally posted By Professor P
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